Refund Policy
This page explains our refund policy.
Refunds are issued to the original payment method.
Full Refund Conditions
Confirmed quality issue
Wrong model, color, or configuration sent
Dead on arrival (submit within 48 hours)
Lost package, customs failure, or seizure
Empty package (complete unboxing video required)
Partial Refund Conditions
Minor wear
Missing accessories (does not affect use)
Non-critical appearance differences
Timeframe & Method
Refund request window: within 30 days after delivery.
Refund method: original payment method only.
Refund speed: processed within 24 hours after approval.
Bank or payment platform processing time may apply.
Refund method: original payment method only.
Refund speed: processed within 24 hours after approval.
Bank or payment platform processing time may apply.
Refund Process
1. Submit refund request
2. Customer service review
3. Refund completed (email notification)
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