Component Replacement Policy
This page explains applicable scenarios, proof requirements, shipping responsibility, and the component replacement process.
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1. Applicable Scenarios
Link or pin issues
Clasp malfunction or looseness
Minor strap defects
Loose or missing screws
Small components replaceable by the customer
2. Proof Requirements
Clear photos of the component issue
Video explanation showing the problem
3. Shipping Responsibility
3.1 Our Responsibility
Free replacement components
Free shipping
Priority handling
3.2 Non-Our Responsibility
Components provided at cost price
Friendly shipping assistance based on region
4. Component Replacement Process
Step 1: Customer provides photos or video
Step 2: Customer service confirms replaceable component
Step 3: Component model is confirmed
Step 4: Replacement is arranged
Step 5: Installation guidance is provided
Step 6: Customer confirms issue is resolved
