Reshipment Policy
This page explains the conditions, timeframe, proof requirements, shipping responsibility, and process for reshipment requests.
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1. Eligibility
Verified quality issue
Wrong style sent
Dead on arrival (DOA), reported within 48 hours
Package lost or long-term no logistics updates
Customs clearance failure not caused by the customer
Customs seizure not caused by the customer
Empty package with complete continuous unboxing video
2. Timeframe
DOA or empty package requests must be submitted within 48 hours
Logistics issues should be reported as soon as possible
3. Proof Requirements
Product photos are required for quality issues
Screenshots or explanation are required for logistics issues
Full unboxing video is required for empty or severely damaged packages
4. Shipping Responsibility
Our responsibility: all reshipment costs are fully covered
If the customer provides an incorrect address, additional shipping costs may apply and will be confirmed case by case
5. Reshipment Process
Step 1: Customer submits a reshipment request
Step 2: Customer service reviews the request
Step 3: Replacement is prepared and shipped within 1–3 days
Step 4: A new tracking number is provided by email
